MyMovementBuddy Support

FAQs

How do I setup the MyMovementBuddy device?
On first use each MyMovementBuddy must be setup, follow the instructions in app to setup and ensure your phones bluetooth is enabled and the MyMovementBuddy is charged. After the intitial setup the MyMovementBuddy can be synchronised to the members account anytime by opening the members record and then manually by tapping the band icon/status. Note: If the devices battery is low it may not connect or have reduced connection range. The general range of the MyMovementBuddy’s sync is up to 20m with 80%+ battery charge.
How do I connect to my phone?
The device should automatically pair to your phone once the synchronisation is complete. If you have any troubles, head to your phone settings and ensure bluetooth is enabled for the MyFirstGym app.
I cannot login to the MyFirstGym app?
You will receive your user name and password when joining MyFirstGym. If you have any troubles logging in, contact your home club to reset your password.
My children are not showing in the MyFirstGym app?
Logout of the app and ensure it is closed. Restart the app and login, if your children do not appear please complete the form below and our staff will ensure the accounts are correctly setup.
MyMovementBuddy will not sync with a status Sync Failed?
Ensure your smartphones Bluetooth is enabled, the MyMovementBuddy has more than 15% battery charge and is awake. To ensure a MyMovementBuddy is awake gently tap the device 2 times and retry sync. Make sure Android phones GPS and Location services are enabled and turned on, restart the phone to be safe.
MyMovementBuddy ran out of battery and now the time settings are incorrect
Your device time and date might fall out of sync if the battery is fully drained. Open the app and head to your child’s profile. Select ‘reset band’. Your MMB will then resync.

Contact Us

Still haven’t resolved your issues? Get in touch and we will get back to you as soon as possible to get you or moving again!

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